PickYourTrail: Making Travel Personal Again

How three founders used AI to bring the travel agent experience into the digital age

Introduction to PickYourTrail

When Amit Sinha, Sanchit Garg, and Krishna Chaitanya founded PickYourTrail in 2014, online travel was dominated by one-size-fits-all packages. They envisioned something different: fully personalized travel experiences that combined AI efficiency with human expertise.

A decade later, their platform has cracked the code on mass customization in travel. Users can design completely personalized international and domestic holiday packages through an AI-driven itinerary builder that suggests flights, hotels, and activities based on individual preferences, budgets, and duration.

The Human Touch in Digital Travel

PickYourTrail's secret weapon isn't just their technology—it's their certified travel planners who refine AI-generated itineraries with human insight. This hybrid approach delivers the efficiency of digital booking with the personal touch of traditional travel agents.

The platform boasts impressive metrics: 95%+ visa success rate, 4.6+ ratings across platforms, and average trip planning completed in under two minutes. Their 24×7 support includes a 'Trip Feed' AI assistant that provides packing tips, local alerts, and real-time itinerary changes during travel.

Building Trust Through Service

While isolated customer complaints on platforms like Reddit highlight service challenges, PickYourTrail's overall ratings remain strong. Their focus on end-to-end service—covering flights, visas, stays, and concierge support—addresses the complexity that often derails self-planned international travel.

Features like No-Cost EMI payments and live trip updates show how they're adapting traditional travel services for digital-first customers. Their success across popular destinations like USA, Europe, Maldives, and Southeast Asia proves that personalization can scale when you combine smart technology with human expertise.

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